Empathy at work.

90% of all employees believe that empathy is an important workplace value.

What is empathy?

• Definition: the ability to understand and share the feelings of another.

• Putting yourself in someone else's shoes.

• Listening without judgment, interruption, or projections.

• Showing interest.

How important is it to show empathy at work?

How can you show empathy at work?

Empathetic behaviors

• Actively listen

• Give your full attention

• Be curious about others' lives

• Assume positive intent

• Think of things from someone else's perspective

Empathetic statements

• "I'm sorry you are going through this."

• "Thank you for sharing this with me."

• "How are you feeling?"

• "What can I do to help?"